Awesome Support Powerpack v4.8.0
Get 50+ additional powerful features for your Awesome Support help-desk WordPress plugin!
Same brand
More from Awesome Support
Awesome Support - Gravity Forms Bridge
by Awesome Support
Create completely custom ticket forms using the leading form builder for WordPre...
Awesome Support - Custom User Registration Fields
by Awesome Support
Collect important user information at the time they are most willing to provide ...
Awesome Support - Company Profiles (Shared Tickets)
by Awesome Support
Company profiles allow MULTIPLE users from within the same company to open, view...
Related items
Related Support Plugins
Fluent Support Pro
by WPManageNinja
The Super Fast, most versatile and feature-rich support plugin for WordPress You...
SupportCandy - Email Piping
by SupportCandy
Email Piping adds ability to import emails directly to your ticket system so tha...
Support Board - Chat And Help Desk
by Schiocco
Support Board is a powerful chat and support solution to communicate with your u...
Get 50+ additional powerful features for your Awesome Support help-desk WordPress plugin! With these features you can:
- Help your agents track and close tickets even faster
- Increase your agent’s productivity
- Reduce your average cost per ticket closed
- Easily keep track of additional key information about customers and tickets
- Choose from dozens of additional customization options to fine-tune your help-desk operation
- Additional Emails and Contacts: Each ticket, user and agent can now have unlimited associated email addresses that can be included in notification emails.
- Agent Security Profiles: Set up restrictions that govern which tickets an agent can access
- Ticket Lock: Prevents users from re-opening a ticket that has been marked as locked.
- Automatic Ticket Lock: Automatically lock tickets when they are closed to prevent clients from opening old tickets.
- Ticket Merge: Merge the current ticket or multiple tickets into an existing ticket
- Ticket Split: Quickly create a new ticket from an existing reply. This helps when a client tries to address multiple issues in a single ticket
- Support Notes: Create support notes attached to each customer profile
- Personal notes and personal todos for each agent
- Personal favorite ticket lists so each agent can keep informative tickets close at hand
- Personal signatures for agents that are automatically added to the bottom of each reply
- New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
- Attachments: Insert attachments in notifications and alerts with a new email {attachments} template tag.
- Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
- Click-to-close tags: Insert these new template tags directly into your outgoing emails to let your customers close tickets with just one click – no login step necessary
The easier you make it for agents to handle tickets the more profits will flow to your bottom line!
Here are some of the key functions included in this add-on that will drive your agent’s productivity up:
Additional Functions
This Productivity Super-pack includes a lot more!
- Support notes for clients
- Personal todo lists for agents
- Personal notes for agents
- Agents can create a favorite list of tickets to keep important tickets close at hand
- View tickets in user’s profile screen
- Add a customer directly from the new ticket screen on the back end. This will help with manual tickets that you create when you receive a phone call or messages outside the ticket system
- Change labels for certain fields
- Set content before the SUBJECT field and the SUBMIT button on the front end ticket form
- Options to make PRODUCT and DEPARTMENT mandatory
- Set the maximum number of tickets that can be opened simultaneously by a customer
- Lock down or expand the tickets an agent can view by using SECURITY PROFILES
- Agent signatures
- Assign CAPABILITIES to roles without using a 3rd party tool
- Allow designated agents to use an advanced editor
- Click-to-view email template tags
- Full-Ticket email template tag
- Integration of Google Invisible Captcha on the ticket registration screen
- Bulk edit for certain ticket fields
- Dedicated fields for custom CSS with examples
- Save Ticket Filters (custom views) on the ticket list screen
Recent releases
Release history
- You can now limit max number of open tickets per custom role and per users. You can change this by going to tickets - settings - PF Options
- You can limit the max number of open tickets per user by going to the user profile. Users restriction relevance is higher than custom role restiction
View changelog
No changelog available for this version.
Frequently asked questions
Is Awesome Support - Power-pack (Productivity) GPL licensed?
Can I use Awesome Support - Power-pack (Productivity) on multiple websites?
How much does Awesome Support - Power-pack (Productivity) cost on GPLCoffee?
Are updates included with Awesome Support - Power-pack (Productivity)?
Is Awesome Support - Power-pack (Productivity) safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).