Awesome Support Time Tracking Invoicing v2.1.1
Integrated time tracking and invoicing - there's nothing else like it!
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Do you routinely bill or invoice your customers for the time spent on a ticket? If so, you need our Time Tracking and Invoicing add-on. It allows you to track time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels. In fact, there is no other WordPress Helpdesk and Support plugin that offers such a broad array of features, functions, and flexibility combined with very tight integration into a time-and-billing module.
Benefits
- Capture the true time spent responding to tickets with the automatic timer
- Remove the need to use multiple systems to track tickets and time separately – do it all from one console
- Accurately generate invoice amounts for use with your billing system
- View reports of time spent on each ticket or spent by each agent
- Export invoicing files for use with any client billing system
- Capture the cost of providing support even if you don’t charge your customers for your agents time.
Features
With this add-on you can:
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- Automatically record the time spent on each reply to a ticket. The timer starts when the ticket is open in the agent’s browser and stops when the reply button is clicked.
- Specify a minimum amount of time for each time event (eg: 5 mins or 15 mins)
- Set billing rates at the agent, client and ticket levels
- Create an invoice file to be downloaded in the commonly used CSV format.
- Configure which agents can participate in billing the clients
- Manually enter time for each reply
- Sort and filter time entries in a separate detailed time-log screen
- Permit administrators to adjust time after-the-fact
- Run 4 different time based reports:
- The Agent Report shows the amount of time each agent has spent on tickets for the specified time period. It is a detailed report – showing each individual time log entry for each agent.
- The Client Report shows the time spent on each client. It is a detailed report showing each individual time log entry
- The Ticket Report shows the time spent on each ticket. Every time log entry is shown for each ticket in the selected date range.
- The invoice report shows the time spent by each agent that has not yet been invoiced
- Run multiple timers on multiple tickets simultaneously
If your business depends on accurately tracking the time your agents spend on each ticket then this module will fill a critical need in your business operations. Or if you would just like to capture the cost of providing support for each client then this add-on is the perfect fit.
Recent releases
Release history
- Fixed the time tracking filter in the Tracking Report section
- Fixed an error message related with the time zone
- Remove a fix for a ghost problem we thought was being caused by a compatibility issue between powerpack and time-tracking.
- A condition for redirecting the user was not being restricted to just the time tracking post type and therefore was affecting every other posttype in certain instances.
- Note: Since the fix is related to one in core, it now requires version 5.2.0 or later.
- Minor fixes.
- Labels in user profile changed to explicitly reflect that the fields added are from Awesome Support
- Added a css ID to the user profile elements. This class will be styled in version 5.9 and later of Awesome Support.
Frequently asked questions
Is Awesome Support - Time Tracking and Invoicing GPL licensed?
What is the latest version of Awesome Support - Time Tracking and Invoicing?
How much does Awesome Support - Time Tracking and Invoicing cost on GPLCoffee?
Is Awesome Support - Time Tracking and Invoicing safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).