Supportcandy Reports Addon v3.2.2
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Reports
Measure and improve efficiency of your support using our advanced reporting.
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Documentation
Changelog
Statistics and reports are an integral part of any business. It gives you a quick overview of your customer support on a timeline. You can measure and improve the efficiency of your support using our advanced reporting.
Available reports
Below is a list of reports that are available in SupportCandy:
- Ticket Statistics: See the number of tickets created and closed over the timeline.
- Response Delay: See the number of hours taken to respond by your agents. Two response delays are available: First Response Delay and Average response delay.
- Ticket Closing Delay: See the days your team is taking to close the tickets.
- Communication Gap: See the average number of threads exchanged to close a ticket.
- Ratings: Reports for satisfaction survey ratings.
- Custom Fields: Different reports are available for applicable custom fields. For example, Category, Priority, Dropdown, etc.
Report duration
You can choose the duration in all the reports—for example, Today, Yesterday, Last 30 days, This Quarter, etc. You can also set custom start and end dates for the duration.
Report filters
For applicable reports, you can set the filter conditions just like the ticket filters on the ticket list. For example, you may wish to view ticket statistics of the category “Pre-sale Questions”.
You can also save the filters with a custom name so that you can reuse them in the future with just one click.
Screenshots
3.2.1
Current Version
5.6
Minimum WordPress Version
Show full descriptionShow less
7.4
Minimum PHP Version
Simple, straight forward pricing.
Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
Refund Policy
Yearly
Lifetime
Personal
$79
$
39
50
Billed yearly, until cancelled
- 1 Site License
- 1 Year Plugin Updates
- 1 Year Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Professional
$149
$
74
50
Billed yearly, until cancelled
- 5 Site License
- 1 Year Plugin Updates
- 1 Year Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Popular
Agency
$299
$
149
50
Billed yearly, until cancelled
- 20 Site License
- 1 Year Plugin Updates
- 1 Year Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Personal
$249
$
124
50
- 1 Site License
- Lifetime Plugin Updates
- Lifetime Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Professional
$499
$
249
50
- 5 Site License
- Lifetime Plugin Updates
- Lifetime Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Popular
Agency
$999
$
499
50
- 20 Site License
- Lifetime Plugin Updates
- Lifetime Priority Support
- All Extensions Included
- All Integrations Included
Buy Now
Recent releases
Release history
Frequently asked questions
Is SupportCandy - Reports GPL licensed?
What is the latest version of SupportCandy - Reports?
How much does SupportCandy - Reports cost on GPLCoffee?
Which WordPress versions does SupportCandy - Reports support?
Is SupportCandy - Reports safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).