Supportcandy Canned Reply Addon v3.1.5
Add-on for SupportCandy that enables support agents to save and quickly insert frequently used responses into support tickets.
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Canned Reply is an add-on for SupportCandy that enables support agents to save and reuse frequently used responses in ticket replies. The add-on allows agents to quickly access pre-written responses and insert them into tickets, reducing the time needed to compose repetitive replies.
Key Features
- Save Frequently Used Responses - Store pre-written replies that are commonly used in support tickets
- Quick Access to Canned Replies - Retrieve saved responses in a few clicks when composing ticket replies
- Reduce Response Time - Minimize the time agents spend typing repetitive responses
- Improve Consistency - Ensure standardized messaging across support tickets by using pre-approved responses
- Increase Agent Efficiency - Allow support staff to handle more tickets by reducing composition time per reply
- Easy Integration - Works as an add-on within the SupportCandy ticket system
Best For
This add-on is ideal for support teams that handle high volumes of tickets with repetitive questions or issues. It benefits organizations looking to improve agent productivity and response consistency without sacrificing quality. Support managers seeking to streamline workflows and reduce the time agents spend on routine replies will find this add-on particularly useful.
Recent releases
Release history
Frequently asked questions
Is SupportCandy - Canned Reply GPL licensed?
Can I use SupportCandy - Canned Reply on multiple websites?
How much does SupportCandy - Canned Reply cost on GPLCoffee?
Are updates included with SupportCandy - Canned Reply?
Is SupportCandy - Canned Reply safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).