Awesome Support Agent Front End v2.1.2
The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end.
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The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end. This can be useful when your agents are not your employees or are vendors and you don’t want to grant them access to all the functions of your WordPress admin agent dashboard in wp-admin.
With the Agent Front-end add-on your agent can perform the following tasks on the front-end:
- View a list of open tickets that are assigned to them (if they’re the primary agent on the ticket)
- Reply to tickets including adding attachments to the tickets
- Close Tickets
- Change the status of a ticket.
- View a list of closed tickets that were assigned to them
Other Features
- Place the ticket interface on any page of your site using a short-code
- Tickets open in their own tabs which allow easy navigation between multiple tickets
- Adopts the general style of the existing theme
- Control which custom fields agents can view
Important Notes
Only the four basic ticketing functions mentioned above are available to agents on the front-end with this add-on. Access to advanced functions such as canned responses, private notes, faqs etc. is not available. If agents need access to those functions you will need to allow your agents to log into the back-end of the site.
Recent releases
Release history
- Security update
View changelog
- Fixed error message on sites with PHP 7.4
Frequently asked questions
Is Awesome Support - Agent Front-End GPL licensed?
Can I use Awesome Support - Agent Front-End on multiple websites?
How much does Awesome Support - Agent Front-End cost on GPLCoffee?
Are updates included with Awesome Support - Agent Front-End?
Is Awesome Support - Agent Front-End safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).