Awesome Support Agent Front End v2.1.2
The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end.
Same brand
More from Awesome Support
Awesome Support Gravity Forms
by Awesome Support
Create completely custom ticket forms using the leading form builder for WordPress.
Awesome Support Issue Tracking Survey
by Awesome Support
Easily manage multiple tickets that are the result of the same underlying issue
Awesome Support Tasks & Todos
by Awesome Support
Do you want to attach checklists of tasks that need to be completed to your tickets?
Related items
Related Support Plugins
Fluent Support Pro - WordPress Helpdesk And Customer Support Ticket Plugin
by WPManageNinja
The Super Fast, most versatile and feature-rich support plugin for WordPress Your Self Hosted Customer Support Solution in WordPress Fluent Support is the best and complete feature-rich customer su...
Supportcandy Email Piping Addon
by SupportCandy
Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification wi...
Support Board - Chat & Helpdesk WordPress Plugin
by Schiocco
Support Board is a powerful chat and support solution to communicate with your users.
The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end. This can be useful when your agents are not your employees or are vendors and you don’t want to grant them access to all the functions of your WordPress admin agent dashboard in wp-admin.
With the Agent Front-end add-on your agent can perform the following tasks on the front-end:
- View a list of open tickets that are assigned to them (if they’re the primary agent on the ticket)
- Reply to tickets including adding attachments to the tickets
- Close Tickets
- Change the status of a ticket.
- View a list of closed tickets that were assigned to them
Other Features
- Place the ticket interface on any page of your site using a short-code
- Tickets open in their own tabs which allow easy navigation between multiple tickets
- Adopts the general style of the existing theme
- Control which custom fields agents can view
Important Notes
Only the four basic ticketing functions mentioned above are available to agents on the front-end with this add-on. Access to advanced functions such as canned responses, private notes, faqs etc. is not available. If agents need access to those functions you will need to allow your agents to log into the back-end of the site.
Recent releases
Release history
View changelog
- Fixed error message on sites with PHP 7.4
Frequently asked questions
Is Awesome Support - Agent Front-End GPL licensed?
What is the latest version of Awesome Support - Agent Front-End?
How much does Awesome Support - Agent Front-End cost on GPLCoffee?
Is Awesome Support - Agent Front-End safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).