Awesome Support Service Level Agreements Sla v1.1.2
Collect important user information at the time they are most willing to provide it - when registering for support!
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The Awesome Support Service Level Agreement module allows you to calculate a due date for tickets based on your contractual obligations to your customers. Each customer can have a different contractual due date and that due date can be overridden based on the priority, status or channel that the ticket arrived on.
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Frequently asked questions
Is Awesome Support - Service Level Agreements (SLA) GPL licensed?
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Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).