Supportcandy Service Level Agreement Sla v3.2.0
SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.
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SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies.
You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it.
You can add it in your ticket list. By setting it default orderby in ticket list setting, you do not need to order it manually every time to check overdue tickets. This way, you can take actions on ticket as per SLA timings and keep your customers happy.
There is setting available to change color of within SLA and overdue timings in ticket list.
You can re-order policies so that important policy get priority to execute. Only first matched policy will get executed for the ticket.
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Frequently asked questions
Is SupportCandy - Service Level Agreement (SLA) GPL licensed?
Can I use SupportCandy - Service Level Agreement (SLA) on multiple websites?
How much does SupportCandy - Service Level Agreement (SLA) cost on GPLCoffee?
Are updates included with SupportCandy - Service Level Agreement (SLA)?
Is SupportCandy - Service Level Agreement (SLA) safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).