Awesome Support Business Rules Engine v2.4.0
Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin.
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Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin. It follows a TRIGGER->CONDITIONS->ACTIONS paradigm. Set your rule triggers, select the conditions that must be met in order to trigger an action and then select the actions that will be performed.
Examples Of Rules
Here are just some of the great rules you can create with this add-on:
- Notify admins and supervisors when tickets from particular customers arrive
- Automatically send customers notice of a system outage when they submit a ticket
- Connect your ticket system to hundreds of other products via Zapier
- Automatically assign tickets to particular agents based on any combination of 15+ rule conditions
- Escalate select tickets automatically based on keywords in the ticket or reply
- Add notes and alerts to tickets based on the client or client attributes
- Send email alerts when replies are received on old tickets
You can create any combination of rules – you can even create a different rule for each of your customers if you wish!
Recent releases
Release history
- Fixed incompatibility issues with WordPress 5.5 update.
Frequently asked questions
Is Awesome Support - Business Rules Engine GPL licensed?
What is the latest version of Awesome Support - Business Rules Engine?
How much does Awesome Support - Business Rules Engine cost on GPLCoffee?
Is Awesome Support - Business Rules Engine safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).