Policy
Refund Policy.
Our guidelines for refunds, cancellations, and disputes.
Last updated: April 2026
We want you to be satisfied with your GPLCoffee membership. Please review our refund policy carefully before purchasing.
1. Digital Products - No Refund After Download
Due to the digital nature of our Products, we do not offer refunds after any downloads have been made. Once a GPL-licensed file is downloaded, it cannot be "returned" - the recipient retains a permanent, irrevocable copy under the GPL license. This is industry-standard practice for digital GPL distribution services.
2. Unused Memberships
If you have not downloaded any Products, you may request a full refund within 7 days of purchase. To request a refund, submit a ticket via our help page with your account email and order details.
3. Subscription Cancellation
- You may cancel your subscription at any time from your account dashboard or by contacting support.
- After cancellation, you retain access until the end of your current billing period.
- No partial refunds are issued for the remaining time in a billing period.
- Cancellation does not affect products already downloaded - they remain yours under the GPL license.
4. Lifetime Plans
Lifetime plans are one-time purchases (not subscriptions). Refund eligibility for lifetime plans follows the same rules: refund within 7 days if no downloads have been made; no refund after downloads.
5. Accounts Terminated for Abuse
No refund is issued for accounts suspended or terminated due to violation of our Terms of Service, including but not limited to:
- Bulk downloading or catalog harvesting
- Redistribution through competing platforms
- Credential sharing or multiple account abuse
- Use of automated download tools
Terminated accounts that have consumed substantial service value (hundreds or thousands of downloads) are not eligible for any refund. We maintain detailed download logs, IP records, and abuse evidence reports to support our position in any dispute.
6. PayPal Disputes and Chargebacks
If you file a PayPal dispute instead of contacting us directly:
- We will respond with full evidence including your download history, account activity, IP logs, and usage patterns.
- For accounts with significant download activity, we will demonstrate that the service was fully delivered and consumed.
- Disputes filed after substantial use of the service (dozens or hundreds of downloads) are unlikely to succeed, as the service was clearly delivered.
We strongly recommend contacting us via our help page before opening a PayPal dispute. Most issues can be resolved faster through direct communication.
7. Technical Issues
If you experience technical issues with a downloaded Product (compatibility, installation errors, etc.), please contact our support team. We will work with you to resolve the issue. Note that GPLCoffee is not the original developer of Products and cannot provide developer-level support - but we can assist with download issues, re-downloads, and credit adjustments.
8. Credit Adjustments
If a download fails due to a platform error (not a client-side issue), contact support for a credit adjustment. We can restore credits for confirmed failed downloads.
9. Contact
For refund requests or billing questions, submit a ticket via our help page. Please include your account email and relevant order/transaction details.