Refund Policy.

Last updated: August 2026

We want you to be satisfied with your GPLCoffee purchase. Please review our refund policy carefully before buying.

1. How We Handle Refund Requests

Every refund request is reviewed case by case. Submit a ticket via our help page with your account email and order details, and we will look at what you bought, what you downloaded, and what went wrong.

Because our Products are digital, a download cannot be "returned" - once a GPL-licensed file is downloaded, the recipient keeps a permanent, irrevocable copy under the GPL license. That is why having already downloaded Products makes a refund unlikely, and why the situations below carry different expectations. It is a strong factor in our decision, not an automatic refusal.

2. Unused Memberships

If you have not downloaded any Products, you may request a full refund within 7 days of purchase and we will normally approve it.

3. Subscription Cancellation

• You may cancel your subscription at any time from your account dashboard or by contacting support.
• After cancellation, you retain access until the end of your current billing period.
• No partial refunds are issued for the remaining time in a billing period.
• Cancellation does not affect products already downloaded - they remain yours under the GPL license.

4. Lifetime Plans

Lifetime plans are one-time purchases (not subscriptions). Refund eligibility for lifetime plans follows the same rules as memberships: a refund within 7 days is normally approved if no downloads have been made, and requests after downloads are reviewed case by case.

5. Item Purchases (Single Licenses)

An item purchase is a one-time purchase of a single plugin, theme, or PHP script (either a 1-year license or a lifetime license) bought outside of a membership plan.

Item purchases are refundable at our discretion, reviewed case by case. Common cases we approve include a duplicate or accidental purchase, and a product that does not work as described. If we approve your refund:

• Your license for that item is deactivated and it is removed from your owned products.
• You receive a confirmation email, and the money is returned to your original PayPal payment method (typically within 5-10 business days).

To request one, submit a ticket via our help page with the item name and your order details.

6. Credit Packs

Purchased credit packs are non-refundable once bought, whether or not the credits have been used. Credits from a pack do not expire at the end of a billing period. If a download fails because of a platform error, see the Credit Adjustments section below - we restore credits for confirmed failed downloads rather than refunding the pack.

7. Accounts Terminated for Abuse

No refund is issued for accounts suspended or terminated due to violation of our Terms of Service, including but not limited to:

• Bulk downloading or catalog harvesting
• Redistribution through competing platforms
• Credential sharing or multiple account abuse
• Use of automated download tools

Terminated accounts that have consumed substantial service value (hundreds or thousands of downloads) are not eligible for any refund. We maintain detailed download logs, IP records, and abuse evidence reports to support our position in any dispute.

8. PayPal Disputes and Chargebacks

If you file a PayPal dispute instead of contacting us directly:

• We will respond with full evidence including your download history, account activity, IP logs, and usage patterns.
• For accounts with significant download activity, we will demonstrate that the service was fully delivered and consumed.
• Disputes filed after substantial use of the service (dozens or hundreds of downloads) are unlikely to succeed, as the service was clearly delivered.

We strongly recommend contacting us via our help page before opening a PayPal dispute. Most issues can be resolved faster through direct communication.

9. Technical Issues

If you experience technical issues with a downloaded Product (compatibility, installation errors, etc.), please contact our support team. We will work with you to resolve the issue. Note that GPLCoffee is not the original developer of Products and cannot provide developer-level support - but we can assist with download issues, re-downloads, and credit adjustments.

10. Credit Adjustments

If a download fails due to a platform error (not a client-side issue), contact support for a credit adjustment. We can restore credits for confirmed failed downloads.

11. Contact

For refund requests or billing questions, submit a ticket via our help page. Please include your account email and relevant order/transaction details.