Supportcandy Agentgroups Addon v3.1.3
As name suggests, you can create groups of agents to whom you can assign tickets to just like individual agents.
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As name suggests, you can create groups of agents to whom you can assign tickets to just like individual agents.
Every agents in the group can manage tickets assigned to the group. If you want to assign ticket to group and expect any available agent in the group to pick the ticket ticket, this add-on is for you.
Email notification with recipient "Assigned Agent" is enabled, for ticket assigned to agent-group will get sent to all agents of the group.
Recent releases
Release history
Frequently asked questions
Is SupportCandy - Agentgroups GPL licensed?
Can I use SupportCandy - Agentgroups on multiple websites?
How much does SupportCandy - Agentgroups cost on GPLCoffee?
Are updates included with SupportCandy - Agentgroups?
Is SupportCandy - Agentgroups safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).