Awesome Support Reports & Statistics v1.3.1
Do you run a support operation with multiple agents and need to track performance and other metrics?
Same brand
More from Awesome Support
Awesome Support - Gravity Forms Bridge
by Awesome Support
Create completely custom ticket forms using the leading form builder for WordPre...
Awesome Support - Custom User Registration Fields
by Awesome Support
Collect important user information at the time they are most willing to provide ...
Awesome Support - Company Profiles (Shared Tickets)
by Awesome Support
Company profiles allow MULTIPLE users from within the same company to open, view...
Related items
Related Support Plugins
Fluent Support Pro
by WPManageNinja
The Super Fast, most versatile and feature-rich support plugin for WordPress You...
SupportCandy - Email Piping
by SupportCandy
Email Piping adds ability to import emails directly to your ticket system so tha...
Support Board - Chat And Help Desk
by Schiocco
Support Board is a powerful chat and support solution to communicate with your u...
Do you run a support operation with multiple agents and need to track performance and other metrics? If so, this is the add-on you need. Slice, dice and filter your data to get insights into how your agents are performing or how much your clients are using your support services. Need to identify the top users of your support services? Or how about the agents that close the most number of tickets in a given time period?
Starting from a core set of six reports you can filter and break down your data using any piece of information on your ticket – including your custom fields. There is no other WordPress help-desk plugin that provide this level reporting detail or flexibility.
Core Reports
Six core reports are included – however, this is just the start. With these core reports you can slice and dice the data to create hundreds of reports. The core reports are:
- Ticket counts: Counts of tickets by status
- Productivity Analysis: Shows the average number of replies needed to close a ticket. Also shows the maximum and median.
- Resolution Analysis: Displays the average and median time in minutes it takes to close a ticket
- Delay Analysis: Displays the average time it takes to send the first reply to a ticket and the average time it takes for all replies.
- Distribution Analysis: Shows the number of tickets that contains 1, 2, 3,…n number of replies.
- Trend Analysis: Displays the number of tickets opened/closed in the last 7 days, 7 weeks and 7 months.
Recent releases
Release history
- ----
- Custom fields were not counting properly on reports.
View changelog
- ----
- Updated CANVAS.js to version 2.0
- Replaced get_the_author_meta function calls with get_user_option function calls for better multi-site compatibility.
Frequently asked questions
Is Awesome Support - Advanced Reports And Statistics GPL licensed?
Can I use Awesome Support - Advanced Reports And Statistics on multiple websites?
How much does Awesome Support - Advanced Reports And Statistics cost on GPLCoffee?
Are updates included with Awesome Support - Advanced Reports And Statistics?
Is Awesome Support - Advanced Reports And Statistics safe to download?
Auto-updates included
Install it once, update automatically.
The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).