SupportCandy
SupportCandy is a simple, self-hosted WordPress help desk with an intuitive ticket UI and flexible add-ons.
SupportCandy - Email Piping
v3.3.6 · SupportCandy
Email Piping extension for SupportCandy enables customers to create and reply to support tickets directly from their email inbox.
SupportCandy - Export Tickets
v3.1.6 · SupportCandy
Exports SupportCandy support tickets to CSV format for data management and external analysis.
SupportCandy - Canned Reply
v3.1.4 · SupportCandy
Add-on for SupportCandy that enables support agents to save and quickly insert frequently used responses into support tickets.
SupportCandy - Agentgroups
v3.1.3 · SupportCandy
SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
SupportCandy - Workflows
v3.1.3 · SupportCandy
Automation extension for SupportCandy that enables creation and management of automated support workflows and processes.
SupportCandy - Automatic Close Tickets
v3.1.1 · SupportCandy
Automatically closes inactive support tickets after a specified duration to streamline ticket management.
SupportCandy - LMS Integration
v3.1.3 · SupportCandy
Integrates popular LMS plugins with SupportCandy to connect learning management and support ticket systems.
SupportCandy - Assign Agent Rules
v3.1.2 · SupportCandy
Automatically assigns support agents to incoming tickets based on conditional rules within SupportCandy.
SupportCandy - Email Marketing Tools Integration
v3.0.4 · SupportCandy
Integrates SupportCandy with MailChimp and GetResponse to automatically subscribe users and apply tags for email marketing.
SupportCandy - Private Credentials
v3.1.2 · SupportCandy
Add-on for SupportCandy that enables secure storage and restricted access to sensitive credentials within support tickets.
SupportCandy - Satisfaction Survey
v3.2.4 · SupportCandy
Collects customer satisfaction ratings and feedback for individual support tickets within SupportCandy.
SupportCandy - Slack Integration
v3.0.7 · SupportCandy
Integrates SupportCandy with Slack to enable instant notifications and direct ticket responses from Slack threads.
SupportCandy - Reports
v3.1.9 · SupportCandy
Add-on for SupportCandy that provides performance tracking, statistical analysis, and report generation for support ticket operations.
SupportCandy - Service Level Agreement (SLA)
v3.2.0 · SupportCandy
Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
SupportCandy - Print Ticket
v3.1.7 · SupportCandy
PDF export add-on for SupportCandy that generates and downloads printable versions of individual support tickets.
SupportCandy - Webhooks
v3.0.8 · SupportCandy
Webhook extension for SupportCandy that sends real-time notifications to external systems when support tickets are created, closed, or assigned.
SupportCandy - Timer
v3.2.1 · SupportCandy
Enables SupportCandy agents to track and record time spent on individual support tickets for productivity monitoring.
SupportCandy - Productivity Suite
v3.1.2 · SupportCandy
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
SupportCandy - Usergroups
v3.2.4 · SupportCandy
Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
SupportCandy - Knowledgebase Integrations
v3.1.1 · SupportCandy
Integrates knowledge base functionality with SupportCandy support plugin for WordPress to provide documentation access within support tickets.
SupportCandy - Gravity Forms
v3.1.7 · SupportCandy
Integrates Gravity Forms with SupportCandy to create and map multiple customizable support ticket forms.
