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Supportcandy Knowledgebase Integrations v3.1.1

Developer: SupportCandyCategory: WordPress PluginsTrusted with 14 downloadsPro1 favoriteLatest v3.1.1Updated 1mo ago

Integrates knowledge base functionality with SupportCandy support plugin for WordPress to provide documentation access within support tickets.

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Requires Pro tier or higher

VirusTotal: clean 73.5 KB

From $5.99 / year

Install + auto-update on your sitesIncluded in 12-month and Geek Lifetime plans (plus legacy 6-month) - install from wp-admin, up to 25 connected sites.

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This integration connects knowledge base functionality with the SupportCandy support plugin for WordPress. It enables support teams to integrate knowledge base resources directly into their support ticketing system, allowing customers and support staff to access relevant documentation alongside support tickets.

Key Features

  • Knowledge Base Integration - Connects external knowledge base systems with SupportCandy support tickets
  • WordPress Compatibility - Designed specifically for WordPress-based support systems
  • Support Ticket Enhancement - Allows support staff to reference and link knowledge base articles within tickets
  • Customer Self-Service - Enables customers to access relevant documentation while submitting or viewing support requests
  • Documentation Access - Provides integrated access to knowledge base content without leaving the support interface
  • Multi-Site Support - Available in licensing options for single sites and multiple site installations

Best For

This integration is ideal for WordPress-based support teams that maintain a knowledge base and want to streamline customer support by providing immediate access to relevant documentation. It works well for organizations seeking to reduce support ticket volume by connecting customers with self-service resources, and for support staff who need quick access to knowledge base articles while managing tickets.

Questions & answers

Discussion

Log in to ask a question.
Felicia RayOct 1, 2021
The file is broken
MinhOct 8, 2021
It works now. Please try again.
Felicia RayOct 1, 2021
Also, where are the other addons like the woocommerce integration and the email piping? Please add them.
MinhOct 8, 2021
All of the addons were added.

Recent releases

Release history

View all 5 versions
v3.1.1Latest
Jun 4, 202673.5 KB
v3.1.0
Oct 8, 202573.4 KB
v3.0.9
Jan 30, 202674.9 KB

Frequently asked questions

Is SupportCandy - Knowledgebase Integrations GPL licensed?
Yes, SupportCandy - Knowledgebase Integrations is distributed under the GNU General Public License (GPL). You can legally use, modify, and redistribute it on unlimited websites.
Can I use SupportCandy - Knowledgebase Integrations on multiple websites?
Yes. Under the GPL license, there are no domain or site restrictions. You can install SupportCandy - Knowledgebase Integrations on as many websites as you need.
How much does SupportCandy - Knowledgebase Integrations cost on GPLCoffee?
SupportCandy - Knowledgebase Integrations is available for $5.99 for a 1-year license or $15.99 for a lifetime license. Membership plans also include credit-based access so you can download SupportCandy - Knowledgebase Integrations along with thousands of other plugins for a single subscription.
Are updates included with SupportCandy - Knowledgebase Integrations?
Yes. Every new release of SupportCandy - Knowledgebase Integrations is synced to GPLCoffee automatically. You can download the latest version any time, and subscribers can use the one-click connector plugin to update directly from their WordPress dashboard.
Is SupportCandy - Knowledgebase Integrations safe to download?
Every SupportCandy - Knowledgebase Integrations release is scanned with VirusTotal before publication. Scan results (including the specific threat report URL when available) are visible on each version page, and releases flagged as malicious are blocked from the catalog.

Auto-updates included

Install it once, update automatically.

The GPLC Connector installs this plugin from your wp-admin and rolls out new versions to your connected sites - up to 25. Included with 12-month and Geek Lifetime plans (plus legacy 6-month).

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