14 versions
Fluent Support Pro history.
Every release of Fluent Support Pro is archived here with its changelog, file size, and security scan result. Use the archive to roll back to a stable release or audit what changed between updates.
13 of 14 releases scanned clean
v2.3.2Latest
August 19, 2026235.4 KBScanned
Other
- Compatibility with WordPress 7.1
Added
- Checksum based signed updater.
Fixed
- Security through ongoing audits and hardening.
- Missing FluentBoards documentation URL to integration statuses.
Improved
- Updated the Gemini model list in AI Model Setup
v2.3.0Unavailable
July 13, 2026222.0 KBScanned
Added
- MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Load-more pagination for Previous Conversations sidebar widget
- Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
- AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Workflow trigger fires an internal notification to assigned agents when an automation runs
- Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Redesign ticket watchers widget with collapsible toggle
- Redesign customer/agent ticket list thread, label with role icon badge
Fixed
- Agent @mention search failing with large agent lists — search is now server-side
- Inline pasted images not appearing correctly in sent email notifications
- Email addresses in internal notes being auto-converted to clickable hyperlinks
- Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Attachment limit error message now shows the configured maximum instead of a generic message
- Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Mailbox Settings error notification not displaying (wrong $notify call signature)
- Active navigation link using incorrect background color design token
Other
- Security: Restricted saved reply access and sanitized agent AI guidelines input
v2.2.0Unavailable
May 20, 2026206.6 KBScanned
Added
- Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
Improved
- Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- attachment handling for agent-created ticket emails and pasted inline images
- dark mode visibility for filters, switches, radios, tables, and reply controls
Other
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
Fixed
- Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Dark mode toggle switch colors in Global Settings
- Global Settings page design inconsistencies
- Shortcode attribute not normalizing to lowercase
v2.1.0Unavailable
April 9, 2026218.1 KBScanned
Added
- Agent Groups to organize support teams and enable smart ticket distribution
- Agent Signature option for support agents
- Agent-Initiated Tickets (agents can create tickets on behalf of customers)
- new email template for Agent-Initiated Tickets
- file upload integration with Cloudflare R2 and Amazon S3 (Pro)
- Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
- fluent_support/should_send_notification filter to control notification delivery across channels
Improved
- overall security
- database queries for better performance
Fixed
- Fluent Boards integration action availability in free version when plugin is active
- portal signup visibility issue when using shortcode attribute
- “Close Ticket Silently” not suppressing email notifications
- incorrect syncing of customer status with FluentCRM
- advanced filter deletion issue in tickets list
- theme mode toggle visibility issue
- untranslated strings in advanced filter options
March 7, 2026162.0 KBScanned
Improved
- Core PHP framework
Added
- Zendesk migration improvement to collect archived tickets and resume previous migrations
Fixed
- Onboarding dark mode design issue
- Bulk option checkbox now visible by default
- Ticket list not updating after bulk actions
- File upload limit validation issue after deleting previously uploaded files
- WordPress admin bar overlapping Fluent Support menu
- Agent reply count in reports incorrectly including internal notes
- Error when navigating directly to a ticket URL due to window.history.state being null
v2.0.5Unavailable
March 2, 2026161.8 KBScanned
Added
- Admin Dashboard Dark Mode
- Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
- View Tickets (Read Only) permission
Improved
- Faster ticket list loading
- Optimized large-scale Zendesk migration
Fixed
- Draft Reply permission issue
- Attachment links during ticket merge
- Ticket content unordered list formatting
- Integration settings save button visibility
- “Waiting Since” tooltip date display
- Saved Replies left menu link
- Login page styling issue
- Date range picker responsive layout
v2.0.2Unavailable
February 10, 2026161.4 KBScanned
Fixed
- an issue where current ticket watchers were not displaying in the ticket list.
- an issue where ticket merging could fail from the ticket view page.
- an issue where reCAPTCHA settings were not saving properly.
- a responsiveness issue with the bulk actions bar in the ticket list.
- issues related to ticket migration.
- a customer profile update issue by treating customer IP fields as strings.
- a styling issue with the Ticket Merge dialog buttons.
Why archive
Sometimes the latest release isn't the one you need. The archive lets you pin Fluent Support Pro to a known-good version, or roll back while a bug is investigated. Every release stays scanned and reachable.