12 versions
Fluent Support Pro history.
Every release of Fluent Support Pro is archived here with its changelog, file size, and security scan result. Use the archive to roll back to a stable release or audit what changed between updates.
11 of 12 releases scanned clean
v2.3.0Latest
July 13, 2026222.0 KBScanned
Added
- MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Load-more pagination for Previous Conversations sidebar widget
- Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
- AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Workflow trigger fires an internal notification to assigned agents when an automation runs
- Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Redesign ticket watchers widget with collapsible toggle
- Redesign customer/agent ticket list thread, label with role icon badge
Fixed
- Agent @mention search failing with large agent lists — search is now server-side
- Inline pasted images not appearing correctly in sent email notifications
- Email addresses in internal notes being auto-converted to clickable hyperlinks
- Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Attachment limit error message now shows the configured maximum instead of a generic message
- Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Mailbox Settings error notification not displaying (wrong $notify call signature)
- Active navigation link using incorrect background color design token
Other
- Security: Restricted saved reply access and sanitized agent AI guidelines input
v2.2.0Unavailable
May 20, 2026206.6 KBScanned
Added
- Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
Improved
- Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- attachment handling for agent-created ticket emails and pasted inline images
- dark mode visibility for filters, switches, radios, tables, and reply controls
Other
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
Fixed
- Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Dark mode toggle switch colors in Global Settings
- Global Settings page design inconsistencies
- Shortcode attribute not normalizing to lowercase
v2.1.0Unavailable
April 9, 2026218.1 KBScanned
Added
- Agent Groups to organize support teams and enable smart ticket distribution
- Agent Signature option for support agents
- Agent-Initiated Tickets (agents can create tickets on behalf of customers)
- new email template for Agent-Initiated Tickets
- file upload integration with Cloudflare R2 and Amazon S3 (Pro)
- Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
- fluent_support/should_send_notification filter to control notification delivery across channels
Improved
- overall security
- database queries for better performance
Fixed
- Fluent Boards integration action availability in free version when plugin is active
- portal signup visibility issue when using shortcode attribute
- “Close Ticket Silently” not suppressing email notifications
- incorrect syncing of customer status with FluentCRM
- advanced filter deletion issue in tickets list
- theme mode toggle visibility issue
- untranslated strings in advanced filter options
March 7, 2026162.0 KBScanned
Improved
- Core PHP framework
Added
- Zendesk migration improvement to collect archived tickets and resume previous migrations
Fixed
- Onboarding dark mode design issue
- Bulk option checkbox now visible by default
- Ticket list not updating after bulk actions
- File upload limit validation issue after deleting previously uploaded files
- WordPress admin bar overlapping Fluent Support menu
- Agent reply count in reports incorrectly including internal notes
- Error when navigating directly to a ticket URL due to window.history.state being null
v2.0.5Unavailable
March 2, 2026161.8 KBScanned
Added
- Admin Dashboard Dark Mode
- Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
- View Tickets (Read Only) permission
Improved
- Faster ticket list loading
- Optimized large-scale Zendesk migration
Fixed
- Draft Reply permission issue
- Attachment links during ticket merge
- Ticket content unordered list formatting
- Integration settings save button visibility
- “Waiting Since” tooltip date display
- Saved Replies left menu link
- Login page styling issue
- Date range picker responsive layout
v2.0.2Unavailable
February 10, 2026161.4 KBScanned
Fixed
- an issue where current ticket watchers were not displaying in the ticket list.
- an issue where ticket merging could fail from the ticket view page.
- an issue where reCAPTCHA settings were not saving properly.
- a responsiveness issue with the bulk actions bar in the ticket list.
- issues related to ticket migration.
- a customer profile update issue by treating customer IP fields as strings.
- a styling issue with the Ticket Merge dialog buttons.
v2.0.1Unavailable
February 7, 2026160.8 KBScanned
Improved
- onboarding completion UI and post-onboarding navigation
- sanitization and validation handling
Fixed
- Saved Replies modal showing stale content when editing
v2.0.0Unavailable
February 6, 2026160.8 KBScanned
Other
- Complete admin interface redesign with a modern layout.
- Full RTL (Right-to-Left) language support across the interface.
- Fully mobile-responsive experience across all modules.
- Revamped menu structure with dropdowns for better organization.
- Responsive hamburger menus for Main Menu, Settings, and Reports.
- Drag & Drop Image Upload for tickets.
- Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
- Compact Ticket List Layout for faster scanning and higher information density.
- Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
- Migrated components to Options API and refactored Vue components for better performance.
- Prevented unnecessary API calls in Reports module.
- Separated personal reports from agent performance reports.
- Selected date range persists when switching report tabs.
- Resolved issue where pressing Enter caused page reload instead of submitting forms.
Improved
- Frontend Support Portal responsiveness and theme compatibility.
- Customer Portal SCSS variables for easier dark mode implementation.
- core PHP framework; resolved PHP 8.4 compatibility issues.
- input sanitization and validation.
Added
- Reports Stats API for product/business-specific insights.
Fixed
- Block Editor styles not applying correctly on Customer Portal.
- WordPress 6.9 admin text editor toolbar compatibility issues.
- database table error when Activity Log feature was disabled.
- auto password generation issue for new users with empty password fields.
Why archive
Sometimes the latest release isn't the one you need. The archive lets you pin Fluent Support Pro to a known-good version, or roll back while a bug is investigated. Every release stays scanned and reachable.