15 versions
Fluent Support Pro history.
Every release of Fluent Support Pro is archived here with its changelog, file size, and security scan result. Use the archive to roll back to a stable release or audit what changed between updates.
15 of 15 releases scanned clean
v2.4.7Latest
October 23, 2026315.3 KBScanned
Added
- Ticket list sidebar views with live counts (My Work, Needs Attention, Priority, Status, Saved Filters, Tags)
- Redesigned Customers list and profile with smart search, sorting and bulk block/unblock
- S3-compatible storage: DigitalOcean Spaces, Wasabi, Backblaze B2 and MinIO (Pro)
- "Default" AI model option that follows the recommended model
Improved
- Faster admin; each page loads only its own code (about 73% less to download)
- Dark Mode reworked across the plugin
- Admin and Customer Portal now fit phones and tablets
- Remote storage keeps Dropbox and Google Drive files private and delivers email attachments reliably (Pro)
- Redesigned ticket activity, sidebar widgets and dashboard cards
- AI reply drafts are shorter and in the customer's language (Pro)
Fixed
- Piped emails showing raw HTML or entity text for some characters (Pro)
- Reply editor issues with saved drafts
Other
- Note: Dropbox users may need to reconnect once to grant the new read permission (Pro)
October 9, 2026301.8 KBScanned
Added
- Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
- Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
- Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
- Bulk actions to change priority or product, reopen tickets and remove tags
- Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
- Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
- Inbox From name can be the inbox name, the replying agent or a custom template
- MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
- `fluent_support/agent_feedback_received` action when a customer rates a reply
Improved
- An agent reply is held for review when the customer wrote again while it was being typed
- Agent signatures now come from the {{agent.signature}} smartcode in email templates
- Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available
- Agent-initiated tickets read like an email from the agent
- Faster dashboard, agent list and ticket view; all API dates in site time
- Collapsible settings sidebar and translation coverage across the admin and portal
Fixed
- Approved drafts are sent as their author, not the approver
- Importers calculate reply, first response and close times correctly
- Activity log cleanup deleted every log when retention was set to 0
- Auto-close without a response skipped close emails and workflows (Pro)
- Dropbox and Google Drive uploads failing after a token refresh (Pro)
- Security through ongoing audits and hardening.
v2.4.0Unavailable
September 15, 2026272.1 KBScanned
Added
- Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Date range custom field type (Pro) — one field for start and end dates
- Category(Post) filter for Knowledge Base article suggestions (Pro)
- Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
Improved
- Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Consistent input and select heights in the admin UI; scoped date-range picker styles
- Report stat numbers now use thousand separators
- Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- (MCP) Silent close option for the close-ticket tool
Fixed
- Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Business Boxes report showing waiting tickets from the wrong mailbox
- Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Duplicate Cc line on the first message of a ticket thread
- Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Ticket category ordering and stale category IDs in custom field options (Pro)
- Security through ongoing audits and hardening.
v2.3.1Unavailable
August 1, 2026222.0 KBScanned
v2.3.0Unavailable
July 13, 2026222.0 KBScanned
Added
- MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Load-more pagination for Previous Conversations sidebar widget
- Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
- AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Workflow trigger fires an internal notification to assigned agents when an automation runs
- Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Redesign ticket watchers widget with collapsible toggle
- Redesign customer/agent ticket list thread, label with role icon badge
Fixed
- Agent @mention search failing with large agent lists — search is now server-side
- Inline pasted images not appearing correctly in sent email notifications
- Email addresses in internal notes being auto-converted to clickable hyperlinks
- Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Attachment limit error message now shows the configured maximum instead of a generic message
- Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Mailbox Settings error notification not displaying (wrong $notify call signature)
- Active navigation link using incorrect background color design token
Other
- Security: Restricted saved reply access and sanitized agent AI guidelines input
v2.2.0Unavailable
May 20, 2026206.6 KBScanned
Added
- Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
Improved
- Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- attachment handling for agent-created ticket emails and pasted inline images
- dark mode visibility for filters, switches, radios, tables, and reply controls
Other
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
Fixed
- Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Dark mode toggle switch colors in Global Settings
- Global Settings page design inconsistencies
- Shortcode attribute not normalizing to lowercase
v2.1.0Unavailable
April 9, 2026218.1 KBScanned
Added
- Agent Groups to organize support teams and enable smart ticket distribution
- Agent Signature option for support agents
- Agent-Initiated Tickets (agents can create tickets on behalf of customers)
- new email template for Agent-Initiated Tickets
- file upload integration with Cloudflare R2 and Amazon S3 (Pro)
- Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
- fluent_support/should_send_notification filter to control notification delivery across channels
Improved
- overall security
- database queries for better performance
Fixed
- Fluent Boards integration action availability in free version when plugin is active
- portal signup visibility issue when using shortcode attribute
- “Close Ticket Silently” not suppressing email notifications
- incorrect syncing of customer status with FluentCRM
- advanced filter deletion issue in tickets list
- theme mode toggle visibility issue
- untranslated strings in advanced filter options
Why archive
Sometimes the latest release isn't the one you need. The archive lets you pin Fluent Support Pro to a known-good version, or roll back while a bug is investigated. Every release stays scanned and reachable.