Release v2.3.0
Fluent Support Pro v2.3.0
Latest versionWhat's new in v2.3.0
Fluent Support Pro v2.3.0 was released on . The Super Fast, most versatile and feature-rich support plugin for WordPress Your Self Hosted Customer Support Solution in WordPress Fluent Support is the best and complete feature-rich customer su... See the full changelog below and compare with the complete version history.
Release details
Released
222.0 KB
File available
Changelog
Added
- MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Load-more pagination for Previous Conversations sidebar widget
- Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
- AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Workflow trigger fires an internal notification to assigned agents when an automation runs
- Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Redesign ticket watchers widget with collapsible toggle
- Redesign customer/agent ticket list thread, label with role icon badge
Fixed
- Agent @mention search failing with large agent lists — search is now server-side
- Inline pasted images not appearing correctly in sent email notifications
- Email addresses in internal notes being auto-converted to clickable hyperlinks
- Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Attachment limit error message now shows the configured maximum instead of a generic message
- Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Mailbox Settings error notification not displaying (wrong $notify call signature)
- Active navigation link using incorrect background color design token
Other
- Security: Restricted saved reply access and sanitized agent AI guidelines input
Compatibility
- Requires WordPress
- 5.6
- Tested up to
- 7.0
- Requires PHP
- 7.4
Verified safe
Fluent Support Pro v2.3.0 scanned clean with no security threats detected.
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