Release v2.4.0
Fluent Support Pro v2.4.0
What's new in v2.4.0
Fluent Support Pro v2.4.0 was released on . The Super Fast, most versatile and feature-rich support plugin for WordPress Your Self Hosted Customer Support Solution in WordPress Fluent Support is the best and complete feature-rich customer su... See the full changelog below and compare with the complete version history.
Release details
Released
272.1 KB
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Changelog
Added
- Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Date range custom field type (Pro) — one field for start and end dates
- Category(Post) filter for Knowledge Base article suggestions (Pro)
- Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
Improved
- Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Consistent input and select heights in the admin UI; scoped date-range picker styles
- Report stat numbers now use thousand separators
- Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- (MCP) Silent close option for the close-ticket tool
Fixed
- Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Business Boxes report showing waiting tickets from the wrong mailbox
- Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Duplicate Cc line on the first message of a ticket thread
- Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Ticket category ordering and stale category IDs in custom field options (Pro)
- Security through ongoing audits and hardening.
Compatibility
- Requires WordPress
- 5.6
- Tested up to
- 7.1
- Requires PHP
- 7.4
Verified safe
Fluent Support Pro v2.4.0 scanned clean with no security threats detected.
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