Release v2.4.5
Fluent Support Pro v2.4.5
What's new in v2.4.5
Fluent Support Pro v2.4.5 was released on . The Super Fast, most versatile and feature-rich support plugin for WordPress Your Self Hosted Customer Support Solution in WordPress Fluent Support is the best and complete feature-rich customer su... See the full changelog below and compare with the complete version history.
Release details
Released
301.8 KB
File available
Changelog
Added
- Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
- Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
- Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
- Bulk actions to change priority or product, reopen tickets and remove tags
- Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
- Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
- Inbox From name can be the inbox name, the replying agent or a custom template
- MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
- `fluent_support/agent_feedback_received` action when a customer rates a reply
Improved
- An agent reply is held for review when the customer wrote again while it was being typed
- Agent signatures now come from the {{agent.signature}} smartcode in email templates
- Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available
- Agent-initiated tickets read like an email from the agent
- Faster dashboard, agent list and ticket view; all API dates in site time
- Collapsible settings sidebar and translation coverage across the admin and portal
Fixed
- Approved drafts are sent as their author, not the approver
- Importers calculate reply, first response and close times correctly
- Activity log cleanup deleted every log when retention was set to 0
- Auto-close without a response skipped close emails and workflows (Pro)
- Dropbox and Google Drive uploads failing after a token refresh (Pro)
- Security through ongoing audits and hardening.
Compatibility
- Requires WordPress
- 5.6
- Tested up to
- 7.1
- Requires PHP
- 7.4
Verified safe
Fluent Support Pro v2.4.5 scanned clean with no security threats detected.
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