6 versions
Awedesk Pro (formerly Almighty Support) history.
Every release of Awedesk Pro (formerly Almighty Support) is archived here with its changelog, file size, and security scan result. Use the archive to roll back to a stable release or audit what changed between updates.
5 of 6 releases scanned clean
v1.9.4Latest
October 14, 20262.4 MBScanned
Other
- Oct 14, 2026
- Security release: please update as soon as possible.
- IMP • Plugin update payload now carries product icons, banners and tested/requires metadata.
- IMP • The license notice can be dismissed, with a daily per-admin snooze.
- IMP • The mobile app shows Awedesk in the app's language, even when WordPress has no language pack for it.
- IMP • E-mails are written entirely in the site's language, whoever triggers them.
- IMP • Dates and times are translated without a WordPress language pack.
- IMP • Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
- IMP • A site's own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk's own translation instead of turning English.
- IMP • Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
- IMP • Repeated failed logins from the mobile app are throttled.
- IMP • Removed the unused "Needs attention" flag and the dashboard's "Overdue" figures that depended on it.
Added
- • A way back from "Mark as spam": "Not spam" removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
- • Spam Quarantine: "Unblock Sender" takes a sender off the spam blocklist.
- • AweCommerce portal Support tab.
- • AweCommerce license keys shown in the ticket sidebar, matching the EDD view.
- • AweCommerce license keys are recognised and routed to the AweCommerce store.
- • 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.
Fixed
- • Security: customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
- • Security: REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin's or manager's rights.
- • Security: managers can no longer grant the admin or manager role, or change or remove admins and managers.
- • Security: only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
- • Security: only managers and admins can empty the trash.
- • Security: the agents list is staff-only, and customers see only basic department details.
- • Security: values from licensing and store data are escaped in the staff ticket sidebar.
- • Security: e-mail piping no longer writes user details to the PHP error log.
- • Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
- • Customers can no longer close or reopen tickets through the app when the settings forbid it.
- • Guest accounts are only created when guest tickets are enabled.
- • Close and reopen e-mails respect the recipient's e-mail preferences.
- • Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
- • Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
- • Agent-only system messages are no longer shown to the customer.
- • The license expiry date is no longer rendered as today's date.
- • Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
- • Mobile push tokens record their platform, so de-registering a device works.
- • Logging out of the mobile app removes only that phone's push notifications (requires app 3.1.0).
- • The schema self-heal no longer ran dbDelta() on every request.
- • The AweCommerce and WooCommerce integrations no longer rebuild the page cache on every request.
- • Messages with more than 10 links no longer have some links replaced by others.
- • A confirmation dialog no longer stays unclickable after "Mark as spam" is cancelled, and Spam Quarantine's Delete stays available after another action.
- • Links inside messages keep their underline.
- • Fresh installs use the green Awedesk accent color.
- • Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.
June 8, 20265.0 MBScanned
Other
- May 14, 2026
- IMP • Documented GDPR coverage and QA notes for admins, testers, and support teams.
Added
- • GDPR support in native WordPress privacy tools for Awedesk support data exports.
- • GDPR erasure support for Awedesk support data, including retained ticket history redaction.
- • Awedesk suggested privacy policy content in the WordPress Privacy Policy Guide.
May 20, 20264.9 MBScanned
Added
- Introduce Chatbot for Awedesk
- Labels Admin: ability to filter assignable to tickets/clients
Improved
- Styling issues – WP 7
- Do not auto-close ticket unless its status is “client” (answered)
- Piping: do not attach ticket answers if email does not match
- Saving labels: optimistic updates
- Move editable ticket meta to sidebar
- Investigate single ticket page showing content from another ticket
- EDD collapsed widget
- When an agent is removed, the tickets assigned to that agent, should become unassigned
Fixed
- EDD – wrong expiration date for a lifetime license
v1.9.1Unavailable
March 12, 20264.8 MBScanned
Added
- Ticket Labels
- Allow agents to see History tab
Improved
- Prevent multiple copies of the same email from being imported
- Add background to sticky ticket option in focused view
- Improve email piping for duplicate data
Fixed
- Email Reply reopens trashed ticket
v1.9.0Unavailable
October 29, 20254.8 MB
Added
- Rich text editor in ticket submission form
- New“Saved” indicator in ticket listings
- Search tickets by exact ID
Improved
- Rich text rendering improvements (code, block, pre, quote)
- Reorganize the single ticket toolbar
- PHP 8 compatibility improvements
- Ticket counter in main menu should reflect search results count
Fixed
- PeepSo integration can cause a redirect loop
- Easy Digital Downloads purchase dates are sometimes “false”
- Links containing @ should not be treated as emails
April 27, 20254.4 MBScanned
Added
- Rich text editor in replies
- App: push notifications about activity in saved tickets
- Recaptcha support
- New“Allow client close” option in tickets
- New“Allow client reopen” option in tickets
- Dark theme
- Configurable accent color
- Configurable automatic focus mode
- Ability to link directly to the submission form
Improved
- Signature editing improvements
- Change “prevent auto-close” to “allow auto-close”
Why archive
Sometimes the latest release isn't the one you need. The archive lets you pin Awedesk Pro (formerly Almighty Support) to a known-good version, or roll back while a bug is investigated. Every release stays scanned and reachable.